Communication and collaboration are the lifeblood of any business, but without the right platform, your employees can be left relying on inefficient methods like email chains.
Choosing the right phone system is critical for ensuring seamless communication and operational efficiency. A modern phone system should go beyond voice calls and allow organizations to connect meaningfully.
Microsoft Teams Phone is increasingly becoming an industry standard platform, and using Operator Connect stands out as the perfect way to unlock internal and external calls. We’ll be breaking down what makes Operator Connect such an appealing option.
Advantages of Operator Connect vs Other Non-Operator Connect
Should you choose Operator Connect for PSTN calling if you’re already using Teams or will be soon? Or are other options like Direct Routing a better fit?
Let’s explore a few ways the available options vary to help you decide the best route for your business.
1. Simplified Management
How easy is it to provision or remove users?
- Operator Connect: Streamlines provisioning and management directly through the Microsoft Teams admin center, reducing complexity for IT teams.
- Non-Operator Connect: Often requires intricate setup and ongoing maintenance using third-party platforms, adding to administrative overhead.
2. Integrated Support
What level of support is available?
- Operator Connect: Provides dedicated support from certified operators like Momentum Telecom and Call Tower, ensuring faster resolution times.
- Non-Operator Connect: Relies on multiple vendors for support, which can lead to delays and coordination challenges.
3. Reliability and Redundancy
How reliable are services?
- Operator Connect: Designed for high reliability and uptime with robust infrastructure provided by certified operators.
- Non-Operator Connect: This may offer less reliable solutions due to fragmented integrations and infrastructure.
4. Cost Management
Which option better helps you manage costs?
- Operator Connect: Offers predictable pricing and reduces costs by eliminating the need for additional hardware or third-party services.
- Non-Operator Connect: Typically incurs higher costs due to reliance on extra equipment and services.
5. Seamless Integration
Is it easy or challenging to integrate with other options?
- Operator Connect: Native integration with Microsoft Teams ensures a unified platform for calls, meetings, and collaboration.
- Non-Operator Connect: Requires more configuration and may not integrate as seamlessly with Microsoft Teams.
6. Advanced Features
Which features beyond voice calling are available?
- Operator Connect: Comes equipped with features like call recording, transcription, spam filtering, and analytics, enhancing functionality.
- Non-Operator Connect: May lack these features or require separate solutions to achieve similar capabilities.
7. Scalability
Will your chosen option grow with you or hinder growth?
- Operator Connect: Easily scales with your organization’s needs, allowing for quick changes through the Teams admin center.
- Non-Operator Connect: Scaling is often more complex and resource-intensive.
Is Operator Connect Right for You?
If you’re looking for a phone system that simplifies management, enhances reliability, and reduces costs while integrating seamlessly with Microsoft Teams, Operator Connect is the solution for you.
At Outsource Elite, we partner with top-tier providers like Momentum Telecom and Call Tower to deliver Microsoft Teams Phone with Operator Connect. Our goal is to provide businesses with the most integrated, reliable, and cost-effective communication solutions tailored to their specific needs.
Let’s connect to discuss how Teams Phone with Operator Connect can benefit your organization — contact Outsource Elite today to get started!