In a recent interview, Catherine from Outsource Elite speaks with Darrin Kay, Partner Manager at Genesys, about their advanced contact center solutions. Darrin highlights Genesys’ robust commitment to security and compliance, showcasing certifications like HIPAA, FedRAMP, and ISO 27001, which ensure strong data protection. He also discusses Genesys’ innovative continuous deployment model, which allows for weekly updates focusing on AI, automation, and augmentation.
Additionally, Darrin shares insights on future trends, including the importance of AI, conversational AI, and predictive analytics, and mentions their partnership with Salesforce to launch the integrated Cloud CX product. Overall, the conversation underscores Genesys’ dedication to security, innovation, and staying ahead in the evolving contact center landscape.