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The Future of Contact Centers & CX Innovation | Insights from Anika Blake, Senior Partner Executive at NICE – Part 3

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Join Catherine Weir from Outsource Elite as she sits down with Anika Blake, Senior Partner Executive at NICE, to discuss the future of contact centers, industry trends, and the evolving role of technology advisors.

In this interview, we cover:

  • The biggest trends shaping the future of contact centers
  • How NICE CXone is preparing for the next wave of innovation
  • The evolving role of technology advisors in the CX space
  • What’s next for NICE CXone – upcoming projects & innovations

 

As a trusted advisor, Catherine connects businesses with the best-fit technology solutions, and this series highlights top solution providers in the Outsource Elite portfolio.

Stay connected with Outsource Elite for more expert interviews and insights on the latest business technology trends.

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