Rick Garcia, Executive Vice President of Modern Work and Marketing at Momentum, is an expert in Microsoft Teams Phone.
Microsoft Teams Phone is a comprehensive platform built on Azure, offering key features such as:
- Collaboration
- Chat
- Voice
- Phone system
- Call recording
- Transcription
- CRM integrations
- Auto attendance
- Screen pop availability
- Native 911 support
- Power Automate for workflow automation
- Azure Communication Services for externalizing features
- Bot Framework for delivering information
- Cognitive Services for transcription and recording
Businesses benefit from Microsoft Teams Phone by automating connectivity to other applications through Power Automate and Azure Communication Services, streamlining workflows, and improving collaboration. Integration with other Microsoft tools such as SharePoint for document storage and reporting is seamless.
The system provides significant cost savings compared to traditional phone systems, with a Forrester report indicating potential savings of up to 82% in total cost of ownership. Additionally, there are other notable benefits such as improved security, business continuity, and enhanced employee and customer satisfaction due to reduced frustration and wasted time.