Rick Garcia, Executive Vice President of Modern Work and Marketing at Momentum, highlights the unique advantages of Microsoft Teams Phone System compared to other VO solutions. While it shares features with cloud phone systems, Teams’ collaborative approach distinguishes it.
Unlike legacy systems shifted to the cloud, Teams was initially a collaboration platform incorporating phone capabilities. New features for Frontline workers like shared lines and BLF lines enhance its utility. Exciting developments include in-app texting, channel ringing, and a forthcoming fax application. Teams enables Fixed Line Convergence, allowing calls on mobile devices via Telco networks. Co-pilot feature aids by transcribing meetings and improving call handling.
Momentum facilitates seamless migration and adoption by understanding businesses’ needs, engaging stakeholders, and offering extensive training.
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